IF YOUR MAINTENANCE ISSUE IS A THREAT TO PERSON OR PROPERTY CALL 911 (THEN CONTACT OUR OFFICE AT 540-434-1173 TO ADVISE US OF THE MATTER)
Maintenance requests for urgent matters requiring quick response such as no heat in winter, water leaks that could cause damage to the property, unusual odor (possibly gas or burning odor), etc should be called in to our office immediately at 540-434-1173. If the maintenance issue occurs after our normal business hours of 9:00AM to 5:00 PM Monday through Friday please call 540-568-2423 and an operator will assist you.
Before contacting our office, please review the "Resident FAQ" section in this website on Maintenance & Repair Tips to Common Repair Issues. It addresses some quick solutions you can try to resolve some of the most common repair issues or to help you manage the problem until we can dispatch a contractor to perform the repair.
Maintenance requests submitted from this website are generally retrieved by our maintenance coordination office during normal business hours of 9:00AM to 5:00 PM Monday through Friday (except national holidays).